Privacy Policy
Effective Date: 15 January 2025
At craitiayusex, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our financial education platform.
We're committed to transparency about our data practices. If something here doesn't make sense, reach out—we're happy to walk you through it.
Information We Collect
What You Provide Directly
When you sign up for our courses or contact us, we collect information you share voluntarily. This includes your name, email address, phone number, and any details you provide in forms or messages.
For course participants, we may also collect professional background information to better tailor educational content to your experience level.
Technical Information
Like most websites, we automatically collect certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site.
We use cookies and similar tracking technologies to understand user behaviour and improve your experience. You can control cookie preferences through your browser settings.
Australian Privacy Principles Compliance: We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our data handling practices meet Australian legal standards for collecting and managing personal information.
How We Use Your Information
We use the information we collect for specific purposes that directly benefit your experience:
- Educational delivery: To provide access to course materials, send updates about your enrolment, and communicate important changes to our programs
- Platform improvement: To understand which content works best and identify areas where we can make the learning experience better
- Communication: To respond to your questions, send relevant updates about fundamental analysis topics, and share information about upcoming courses
- Legal compliance: To meet our obligations under Australian financial services regulations and maintain proper records
- Security: To detect and prevent fraudulent activity or unauthorized access to our systems
We don't sell your personal information to third parties. Period.
Data Sharing and Third Parties
Sometimes we need to share information with service providers who help us run our platform. But we're selective about who we work with.
Service Providers We Work With
| Service Type | Purpose | Data Shared |
|---|---|---|
| Email platforms | Course communications and updates | Email address, name, enrolment status |
| Payment processors | Secure payment handling | Billing information, transaction details |
| Cloud hosting | Platform infrastructure and storage | Course data, user profiles, learning progress |
| Analytics tools | Understanding user engagement | Browsing patterns, device information |
All third-party providers we use are required to protect your data and can only use it for the specific purposes we've outlined. They can't use your information for their own marketing.
When Law Requires Disclosure
We may disclose your information if required by Australian law, court order, or government regulation. We'll notify you if this happens unless legally prohibited from doing so.
Your Rights and Control
You have significant control over your personal information. Here's what you can do:
- Access your data: Request a copy of the personal information we hold about you
- Correct inaccuracies: Ask us to update or fix any incorrect information
- Request deletion: Ask us to delete your personal data, subject to legal retention requirements
- Opt out of marketing: Unsubscribe from promotional emails at any time through the link in each message
- Restrict processing: Limit how we use your information in certain circumstances
- Data portability: Request your data in a structured, commonly used format
How to Exercise Your Rights: Send requests to info@craitiayusex.com with "Privacy Request" in the subject line. We'll respond within 30 days. If we need additional time, we'll let you know why and when to expect our response.
If you're not satisfied with how we've handled your privacy concerns, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Data Security Measures
We implement robust security measures to protect your information from unauthorized access, alteration, or destruction.
Technical Safeguards
- Encryption of data in transit using industry-standard SSL/TLS protocols
- Encrypted storage of sensitive information in secure Australian-based data centres
- Regular security audits and vulnerability assessments
- Multi-factor authentication for staff accessing user data
- Automated backup systems with secure off-site storage
Organizational Measures
Our team receives regular training on data protection practices. Access to personal information is restricted to staff members who need it for their specific roles.
We maintain incident response procedures and will notify you promptly if a data breach affects your information, as required by Australian law.
Data Retention
We keep your personal information only as long as necessary for the purposes outlined in this policy or as required by Australian law.
Retention Periods
- Course participants: We retain enrolment and progress data for seven years after course completion to comply with educational record requirements
- Marketing contacts: If you've only subscribed to updates, we keep your information until you unsubscribe
- Financial records: Payment and transaction data is retained for seven years to meet Australian tax obligations
- Technical logs: Server logs and analytics data are typically retained for 12-24 months
When we no longer need your information, we securely delete or anonymize it so it can't be linked back to you.
International Data Transfers
We primarily store and process your data within Australia. However, some of our service providers operate internationally, which may involve transferring your information overseas.
When we transfer data internationally, we ensure appropriate safeguards are in place through:
- Contractual obligations requiring overseas recipients to protect your information according to Australian standards
- Using providers in countries recognized as having adequate privacy protections
- Implementing additional security measures for sensitive information
Countries where data may be transferred include the United States and the European Union, where our cloud infrastructure and certain software providers operate.
Children's Privacy
Our platform is designed for adults interested in financial education. We don't knowingly collect information from individuals under 18 years of age.
If we discover we've inadvertently collected personal information from someone under 18, we'll delete it promptly. If you believe we have information about a minor, please contact us immediately.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
The effective date at the top of this policy shows when it was last updated. We encourage you to review it periodically.
Continuing to use our services after policy changes indicates your acceptance of the updated terms.
Questions About Privacy?
We're here to help clarify anything about how we handle your information.
Email: info@craitiayusex.com
Phone: +61 401 956 056
Mail: 202 East St, Rockhampton QLD 4700, Australia